Our Promise: Your Peace of Mind is Our Priority
At VK Diamonds, we believe that every piece of jewelry should bring joy. We understand that purchasing a diamond is a significant moment, and we want you to feel 100% confident in your choice. If your selection is not exactly what you dreamed of, we are here to guide you through a supportive and transparent return process.
30-Day Happiness Guarantee
You have 30 days from the day your jewelry arrives to decide if it’s perfect for you. If not, you can initiate a return for a full refund or exchange, subject to the eligibility requirements and exclusions outlined in this Return Policy.
How We Support Your Return
1. Personal Guidance: Simply email us at info@vkdiamonds.com. One of our experts will personally handle your request and guide you through every step.
2. Guided Process: Once we discuss your needs, we will provide you with a Return Authorization (RA) number and detailed instructions to ensure your jewelry is handled with the care it deserves.
3. Secure Handling: For your protection, we ask that you return the item in its original packaging, including all diamond certificates (GIA/IGL, etc.). This ensures the integrity and value of the piece are preserved throughout the journey.
Fair & Transparent Terms
• Condition:
Items must be returned in their original condition, without signs of damage, wear beyond normal inspection, or alteration.
• Item Condition Review:
Items that show signs of use beyond normal inspection may be subject to a partial refund or refusal.
• Custom Creations: Since bespoke, engraved, or personalized pieces are handcrafted specifically for you, they are generally non-returnable. However, if there is ever a manufacturing concern, we promise to fix it immediately.
• Our Fair Use Policy:
To maintain our premium service and fair pricing for all customers, we may limit returns or exchanges to one per customer within six months, except where statutory rights apply.
Refund Timing
Once the returned item has been received, it will undergo the necessary quality inspection to verify its condition and return eligibility.
Once the return has been approved following inspection, the refund is normally initiated within 2–3 business days using the same payment method used for the original purchase.
After the refund has been issued by VK Diamonds, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider and typically takes approximately 3–7 business days.
Where mandatory consumer protection laws provide otherwise, the applicable statutory requirements will apply.
Return Deadline
Items must be shipped back without undue delay and no later than 14 calendar days from the date the customer notifies VK Diamonds of their decision to return the item. Returns shipped after this deadline may be refused, except where otherwise required by applicable law.
Tracking Requirement
Returns must be sent with a valid tracking number. VK Diamonds is not responsible for items lost in transit without tracking.
Return Shipping & International Returns
• European Union: We are proud to offer a simple and convenient return process for our EU customers through our authorized return point within the European Union.
For returns resulting from a change of mind, personal preference, incorrect size selection, or any other reason not attributable to an error or defect caused by VK Diamonds, the customer is responsible for the direct cost of returning the item. This applies to customers within the European Union as well as customers outside the European Union.
EU customers who follow the return instructions provided by VK Diamonds can return eligible items through our EU return process, helping to avoid unnecessary customs procedures.
• Global Clients: For customers outside the European Union, return shipping costs are the responsibility of the customer for returns resulting from a change of mind, personal preference, incorrect size selection, or any other reason not attributable to VK Diamonds.
Any customs duties, import taxes, handling charges, or other fees that may arise in connection with an international return are also the responsibility of the customer and may be deducted from the final refund amount where applicable.
Please contact our customer support team before sending any return so that we can provide you with the appropriate return instructions for your location.
• Our Commitment: If a return is required because VK Diamonds supplied an incorrect or defective item, VK Diamonds will cover the reasonable return shipping costs and take responsibility for providing an appropriate replacement, repair, or other remedy in accordance with applicable consumer law.
Return Request Portal (EU)
EU customers may submit eligible return requests electronically through our Return Request Portal (EU):
https://account.vkdiamonds.com
Once a return request is submitted, customers will receive an automatic confirmation of receipt of their request.
Order Cancellations
Orders may be cancelled directly by the customer within 1 hour of purchase. During this period, customers can log in to their account on our website, go to Orders, and cancel the order themselves.
After the first hour, customers may still request a cancellation by contacting VK Diamonds Customer Support. If the order has not yet been shipped, we will normally be able to cancel it without any cancellation fee.
Once an order has been shipped, it can no longer be cancelled. Where applicable, the customer may request a return after delivery in accordance with our Return Policy and any applicable statutory consumer rights.
Custom-made, engraved, resized, personalized, or otherwise individually customized items may be subject to different cancellation and return conditions where permitted by applicable law.
Loose Gemstones
Loose diamonds, moissanites, emeralds, and other loose gemstones that are specially sourced, cut, engraved, or otherwise customized according to the customer’s individual specifications are considered custom orders and are not eligible for return or refund, except where otherwise required by applicable law or in the case of an incorrect or defective item.
Standard, non-customized loose gemstones may be returned in accordance with our applicable return policy and statutory consumer rights, provided they are returned in their original, unused and unaltered condition, together with all original certificates, documentation and packaging.
Any gemstone showing signs of setting, mounting, alteration, damage, engraving, removal or alteration of a laser inscription, or other use beyond what is reasonably necessary for inspection may be subject to a reduction in the refund amount or refusal of the return, to the extent permitted by applicable law.
Promotional & Discounted Items:
To maintain fair pricing and offer exclusive benefits to our customers, items purchased with promotional discounts, special offers, or first-time customer incentives may be subject to specific return conditions or exclusions, except where statutory withdrawal or other mandatory consumer rights apply.
Where a return is not required by applicable law, acceptance of such returns is at the discretion of VK Diamonds.
However, we always aim to support our clients with personalized solutions, including adjustments or exchanges where possible.
Damages & Defects
Quality is our signature. Please inspect your jewelry upon arrival. In the rare event of a defect or damage during transit, contact us immediately. We will prioritize your case to ensure a perfect replacement or repair.